Thursday, July 10, 2008

Bright Lights, Big City, Bigger Headache

The city that never sleeps is also the city that never calms down. If I ever questioned my choice to leave behind the familiar and supercharged world of NY design, I got a good reminder this trip. I AM SO DONE WITH THIS! Some people here would not even get it if I explained how a viable clothing business could be launched from Napa. Others are seeking exit, or would be amenable to the right escape plan. I am already keeping an eye out for talented seekers-of-a-life-beyond-all-this as potential Red House employees, should we expand in the near future. Might as well multi-task as I suffer my relapse into the cutthroat world!

What really annoys me is that NY’ers make things harder than they need to be simply because that’s how business is done here. For example, thread. A simple item, but a necessary one in the clothing business. I met with several distributors this trip to compare product – the color options, sizes, finishes, general quality and tensile strength - and importantly, to find out for myself what the customer service philosophy was. And you know what? None of them were in any way helpful or friendly or interested in the end-use of their product at Red House. And just getting a commitment on shipping dates that would work with our manufacturing schedule involves hair-pulling. I got to the point that I was ready to stop with my hair and start on the locks of Ms. X and Mr. Y! Nice-for-the-sake-of-nice is a concept that has yet to be embraced here. Hey, I just got an idea for a side business to embark on in my spare time (!): Maddie’s Napa Valley Happy Weekends - Seminars for the Reeducation of Angry Urban Apparel Business Professionals. It would be one of those intense brainwashing events. No Blackberries. No cell phones. And I wouldn’t let them go to the restrooms until they said something kind or helpful, or at least held an elevator door for someone. My fantasy!

Drawn by nostalgia, and because I had very little time to spare, I made a lunch stop at Gray’s Papaya for a hot dog with kraut and a faux piña colada. It’s a grab-and-go spot that’s been popular forever, mainly because it’s cheap. But the people-watching is good too. Restaurant workers, club-hoppers, assorted bus terminal patrons and other sort-of scary NYC people are in and out all night long. As students, Michael and I had many dinner dates/lessons in sociology here. I’m not recommending it exactly, but it’s fast fuel, so store that info in a back corner of your brain for the next time you are in NY and can’t get reservations at Per Se.

I made a last stop – back to Coach, for a pair of orange thong sandals with a flower on top. These are not NY footwear and I’ll wear them all summer. And if I had to justify additional shopping I’d say I needed to be sure I wouldn’t have to resort to the mint slippers to get home – like if I ended up leaving my other sandals in the cab or something. That does that sound logical, doesn’t it Michael?